Tel: 01271 323686

Information

 
Guarantees
Purchase with confidence. All new items are sold with full manufacturers warranty against defective parts or materials. Periods vary between 1 to 3 years. We will endeavour to repair any defective item quickly. 
 
All pre-owned/used items 
Come with a 3 months parts and labour warranty, so you may buy with complete peace of mind. Certain items are consumables. ie. valves, lamps, strings, drum heads etc. these are not covered by the guarantee. All items must be returned to us for repair. 
 
Take it Away
We are proud to offer 'TAKE IT AWAY' as our finance service. This is a brilliant scheme, subsidised by the Arts Council, which allows individuals aged 18-25 to purchase instruments completely interest free. 
Please click the 'TAKE IT AWAY' Logo on the right of this page, for more info..
 
Special Orders
 
We can order many items from our suppliers which we may not hold in stock. Special order items will require full payment prior to order and cannot be cancelled. We will endeavour to give you our honest delivery expectations based on information that our suppliers give to us. 
 
Tracking Orders 
 
We will email you with a consignment number so that you can track your order direct with our carriers. This is available through a link on our site. 
 
Part Exchange
Many of our customers have part exchanges. We will always consider part exchanges against products In Stock, in the shop. However, it is difficult to give quotations over the phone so we would ask you to bring them along for valuation. Generally, Part Exchange is not available on Special Orders and Sale Items.