Terms and Conditions / Cookies

Terms and Conditions 
The following terms and conditions govern your use of this Site and the purchase of products by you through this Site. By using this Site, placing an order with us, you are indicating your acceptance of the following terms and conditions (the "Terms and Conditions"). The Terms and Conditions shall supplement any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by us. We reserve the right to make changes to this Site and these Terms and Conditions at any time. 
Order Acceptance Policy 
Payment shall be made by a credit card. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of the order or our offer to sell. We reserve the right, without prior notification, to accept or decline your order or limit the order quantity for any reason. For credit card payments, such payment is subject to the approval of the financial institution issuing the credit card and we shall not be liable in any way if such financial institution refuses to accept or honor the credit card for any reason. We may require, at our option, that any order placed over certain amounts receive our pre-approval. We also may require additional verification or information before accepting any order. 
Typographical Errors 
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account in the amount of the charge. 
Product Availability 
We cannot guarantee product availability and products, nonetheless, these items may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order.
Returns and Refunds
Refunds can only be made by the method originally used to pay for the goods. Credit/debit card refunds will usually take 3 or 4 working days to show on the customers account.  
Goods that have been altered from their original condition by the customer cannot be returned. 
Goods cannot be returned as faulty where the fault or defect was brought to the attention of the customer prior to the purchase transaction. 
Software products or hardware that includes software as part of the package cannot be refunded once the software has been opened. Audio/visual content in the form of CD/DVD cannot be refunded once opened. 
Faulty Goods 
We will arrange for the collection and replacement of faulty goods within 28 days of original delivery. Outside of 28 days from original delivery, we will arrange return to the manufacturers for repair under terms of the manufacturers warranty. This policy does not apply if the goods have been altered from their original condition or misused by the purchaser in any way. 
14 Day Money Back Guarantee 
In accordance with the Distance Selling Regulations, any goods can be returned for any reason within 14 working days for a refund, less return carriage costs. Returned goods must be in their original condition and packaging. If you do not wish to keep the item you can either return it to us yourself or we can arrange collection.
The money back guarantee does not apply to software or hardware containing software as a package if the software has been opened. Books or custom made items. 
This does not affect your statutory rights. 

What we collect


We may collect the following information:

  • - name
  • - contact information including email address, telephone number
  • - demographic information such as postcode, preferences and interests
  • - other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the section below.


We will not give your personal information to any third parties. If you have selected to receive our newsletter, we may email you Newsletters with new products, offers and promotions.




All online payments are securely handled by Worldpay or Paypal payment gateways. We do not store any card information on our website.


List of cookies we collect


The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
GOOGLE ANALYTICS Tracks the number of vistors to our website.

For any queries regarding any of this, please email: info@soundpad.co.uk